FAQ

FAQ

1) WHAT ARE BERMIES X MADE OF?

Our swim trunks are made out of 100% recyclable high quality fabrics. It has a resistance to chlorine, salt water and can defend you from UV rays.

2) HOW MUCH DO BERMIES X COST?

Every pair of Bermies X costs $150

3) IS SHIPPING FREE? HOW LONG DOES DELIVERY TAKE?

All orders placed before 1:00 pm EST will be packed and shipped on the same day. Orders placed after 1:00 pm EST will be shipped on the following day.

USA Shipping!

Bermies X covers the costs of standard shipping for orders placed within the US. We use DHL eCommerce which will arrive at your door between 3 – 5 business days. If you would like a faster shipping service we offer Fedex 2 day shipping and Fedex 1 day shipping at an additional charge.

International Shipping!

Please note that for international orders Bermies X does not cover the costs of shipping.Orders are shipped with FedEx International Priority which costs $40.00, takes between 3 – 5business days and are subject to import duties/VAT of which Bermies X is not responsible for.

4) WHY IS INTERNATIONAL SHIPPING SO EXPENSIVE?

We use DHL Express which guarantees 3-5 days delivery. In our experience other shipping services are slower, it may take between 15-20 days, and products tend to get lost in the way.

5) WILL I BE SENT A TRACKING NUMBER?

After an order is shipped you will be emailed a tracking number as provided by the shipping carrier, so you can keep up with your delivery. Please allow at least 12 hours for the DHL eCommerce or FedEx website to update itself before tracking your package. DHL and FedEx assume all responsibility for delivering your purchase. We can’t track packages after they have left our shop. Please use the tracking number you are provided in the confirmation email. If you did not receive a tracking number you should check your spam folder!

Bermies X reserves the right to decline any order. Each order will be reviewed before shipment and a cancellation may be made in specific cases of negative customer credit history, inconsistencies related to the provided billing and shipping address, or a requested shipping destination which we are not allowed to deliver to. If your order is declined, we will credit your account within 24-48 hours.

6) CAN I BUY BERMIES X AT A RETAIL STORE?

We are working into getting into a store near you! If you are interested in selling Bermies X in your store please reach out to info@bermiesx.com with some basic information about your shop (location, type of shop, tax information, contact information etc.) and you will be contacted by our wholesale team within 24hr.

7) CAN I EXCHANGE MY BERMIES X?

We realize that men come in different shapes and sizes. If one of our swim trunks doesn’t work out for you, please reach out to us and we will gladly exchange it for a better size! While we cover the costs of shipping for exchanges in the U.S, we cannot do so on international orders so please make sure you choose the right size!

We accept requests for exchanges within the first 14 days after your purchase. To qualify for a exchange, the item must be in the original condition. Products that have been worn, used, damaged or altered will not be accepted. In the unlikely event they are damaged or lost in transit you must file a claim with the carrier.

8) WHAT SHOULD I DO TO EXCHANGE MY BERMIES X?

Submit a request for exchange through our contact page. A Bermies X representative will get in touch within 48 hours and guide you through the next steps.

9) CAN I RETURN MY BERMIES X?

If you have received a defective or a damaged product, you will be eligible for a free replacement. Please contact us at info@bermiesx.com and provide us with a picture of the damaged item. In the event that you don’t like the item or have changed your mind we do not accept returns. All sales are final.

10) WHAT SIZES DO THEY COME IN?

Smalls have a waist size of 28-30, Mediums have a waist size of 31-33, Larges have a waist size of 34-36, and XL’s has a waist size of 37-39.

The Inseam in our swim trunks has been adjusted to fit you perfectly. S and M have a 5″ inseam while L and XL has a 6″ inseam. 

11) WHEN DO YOU RELEASE NEW SWIM TRUNKS?

Follow us on Twitter, Instagram and Facebook to find out when a new trunk is released!

12) HOW SHOULD I WASH MY BERMIES X?

Machine-wash Bermies X in cold water and tumble dry at low-medium heat.

13) WHY HAVEN’T I RECEIVED A CONFIRMATION FOR MY ORDER??

There are three reasons either you have entered an invalid email address, it has gone to your spam folder or your order has not been placed properly. You can get in touch with Bermies X by using the contact form.